PropLink FAQ

Everything clients usually ask before choosing a real estate ERP.

82 answers covering housing societies, high-rise, CRM, sales, recovery, accounting, land, construction, communication, controls, implementation, hosting and support.

General ERP

PropLink is a real estate ERP that connects projects, property inventory, CRM, sales, payment plans, recovery, accounting, procurement, construction, customer services, communication and reporting in one controlled platform.
PropLink is designed for housing societies, housing schemes, high-rise developers, builders, multi-project real estate companies, marketing organizations and teams that need one connected operational and financial system.
No. CRM and sales are part of PropLink, but the platform also covers project setup, inventory, land, costing, contracts, procurement, recovery, accounting, member services, approvals, communication, reporting and other operational areas.
Yes. Departments work on the same project data while permissions determine what each user can view, create, edit, approve or manage.
Yes. PropLink supports project workspaces, project-scoped data and permission-aware access so one company can operate several developments from the same ERP.
Yes. Housing-scheme inventory can be organized around plots, sectors, blocks and sizes, while high-rise inventory can be organized by building, floor, unit type and individual unit.
Authorized management users can work across allowed projects and departments to review consolidated operational and financial information.
PropLink is provided as a managed hosted ERP service, allowing the platform, application environment and ongoing maintenance to be centrally managed.

Housing Societies & Schemes

Inventory can be organized by project, sector or block, size, category, street and status, with booking and customer records connected to the same inventory item.
Yes. Housing-scheme workflows can use local area conventions and configured sizes for plot inventory, pricing, sales and reporting.
Yes. Inventory status is centrally controlled and can be filtered so teams can work from current availability rather than disconnected spreadsheets.
Yes. PropLink includes inventory-map capability for suitable projects, allowing mapped plots to be viewed with live inventory status and filters.
Yes. Land management covers landowners, acquisition records, land pools, master plans, costing and related project information before the resulting inventory moves into sales workflows.
Yes. Member profiles can connect registration details, inventory, pricing, payment plans, receipts, ledger activity, documents, remarks, follow-ups and later property-service actions.
Yes. Payment-plan structures, due dates, receipts, outstanding balances and recovery operations are connected to the sale and member record.
Yes. After-sales workflows can cover possession and other configured property services while keeping the customer and inventory history connected.

High-Rise ERP

High-rise inventory can be organized from project to building or tower, floor, unit type and individual unit, giving teams a controlled vertical inventory hierarchy.
Yes. Unit types can be configured for the property categories used by a project, including apartments, shops, offices and other sellable or leasable vertical units.
Yes. High-rise sales can work with area-based pricing and per-square-foot commercial calculations where required by the project.
Yes. High-rise units can be created and configured before being published into the main property inventory, supporting controlled setup and release.
Yes. Project Cost Control can track approved budget, actual, committed, remaining and forecast positions by configured cost heads.
Yes. Contract workflows can track contractor agreements, measurements, variations, IPC-related activity, verified work, commitments and financial progress.
PropLink includes tenant and leasing capabilities so vertical inventory can continue from unit setup into leasing and occupancy workflows.
Yes. High-rise units can participate in the same connected CRM, sales, member, payment-plan, receipt, recovery and accounting processes.

CRM, Sales & Booking

Leads can be captured, assigned, followed up, categorized, moved through a pipeline, connected to campaigns and eventually converted into sales.
Yes. CRM records can retain source and campaign information so management can compare lead generation with visits, conversions and sales outcomes.
Yes. CRM supports assignment and team-based handling, with permissions controlling which users can see their own, team or broader lead records.
Yes. Follow-up activity and site-visit information can be recorded as part of the lead journey.
Yes. Reservation workflows can temporarily hold eligible inventory before the final sale or booking is completed.
Yes. The sales workflow connects the selected inventory, customer or member, commercial values, payment plan, receipts and later recovery activity.
Yes. Sales-partner records can be maintained so the relevant dealer, agent or marketing company remains connected to the transaction.
Yes. Commission workflows can remain linked to the sale and partner relationship, allowing liabilities, adjustments and settlement activity to be tracked.

Recovery & Payments

Payment-plan schedules and receipts provide the basis for expected, paid and outstanding amounts, which recovery users can review by project, inventory, member and other filters.
Yes. Recovery groups, assignments and campaigns can organize work so users know which accounts require their action.
Yes. The dues list summarizes customer position and supports smart filters, watchlists, assignment and communication actions.
Recovery workflows can record follow-up activity and customer commitments so the collection process remains traceable.
Where communication accounts and integrations are configured, WhatsApp can support recovery communication and customer reminders from connected workflows.
Yes. Receipts remain linked to the sale and payment plan, allowing the paid and remaining position to be updated from recorded transactions.
Yes. Structured installment schedules can include due dates, scheduled values, paid amounts, discounts, remaining amounts and receipt references.
Yes. Member ledger views can show sale-related debits, received payments or other linked entries and the resulting balance.

Accounting & Finance

Yes. The accounting workspace includes chart-of-account and ledger structures used by the financial modules.
PropLink includes journal-based accounting and financial controls designed to keep operational transactions connected to financial entries.
Yes. Cash accounts, bank accounts, deposits, advance cheques, transfers and reconciliation-related workflows are part of the finance environment.
The reporting environment includes financial statements and operational reports such as general ledger, trial balance, balance sheet, profit and loss, income, expense and sub-ledger reporting where configured.
Yes. Voucher workflows include member receipts, payment vouchers, supplier payments, salaries and wages, land payments, refunds, commission-related payments and other configured transaction types.
Yes. Controlled adjustment workflows can move value between eligible sub-ledgers without treating every adjustment as a cash movement.
Project-scoped financial information can be reported according to the user’s allowed project access and the report’s supported filters.
PropLink includes QuickBooks integration capability with account mapping, sync queues, logs and retry controls for supported transaction flows.

Land, Costing & Construction

Land Manager can organize acquisition information, land pools, master plans, area positions, costing and related project controls.
Yes. Land area positions can distinguish gross, sellable and non-sellable project land for planning and cost-recovery analysis.
Project Cost Control can compare approved budget, actual, committed, remaining, forecast-at-completion and variance positions by project and cost head.
Yes. Construction Contract workflows track contractual and execution information while remaining connected to commitments and financial controls.
Construction workflows are designed to support contract quantities, measurements, variations, certified or IPC-related progress and contractor settlement processes.
Yes. Procurement, suppliers, stock and purchase activity can contribute to the project’s commitment and cost-control picture when configured.
Yes. Legal case management can maintain project-scoped or general cases, parties, hearings, documents, summons, expenses and other legal records.
Project Cost Control includes accounting-reconciliation visibility so classified operational cost and financial source data can be reviewed together.

Procurement & Operations

Yes. Procurement can maintain items, categories, units, default rates, stock tracking flags and active or inactive status.
Yes. Supplier and vendor records can be centralized and used by procurement, payment and project workflows.
Yes. Procurement and stock workflows can distinguish purchasing, receipt, stock and site-issue stages rather than treating every purchase as immediate consumption.
Yes. Tasks & Work can track assignments, priorities, deadlines, status, progress, review and recent activity across projects and departments.
Yes. HR functionality includes employees, attendance, leave-related administration, payroll and other workforce operations according to the deployed scope.
Task dashboards can summarize open work, assigned tasks, due-today items, overdue work, review status and completed tasks.

Communication & Customer Service

The Communication module is designed for WhatsApp, email and SMS workflows through configured provider accounts and common messaging controls.
Yes. Communication accounts can distinguish company-controlled accounts from user-scoped accounts, helping automated and manual messaging stay controlled.
System messaging can connect configured events and subscriptions to approved communication accounts and templates.
Yes. Recent inbound and outbound communication can be surfaced in the communication workspace when provider integrations are connected.
After Sales provides a controlled service environment for customer requests such as possession, legal processes, approvals, utility connections and other configured services.
Yes. Service-catalog records can define applicability, execution mode, controls, required evidence, SLA and fee behavior where configured.

Controls, Security & Audit

Yes. PropLink uses permission-aware workspaces so access to modules and actions can be limited according to a user’s responsibilities.
Yes. Project scope and module permissions work together so users can be limited both by what they can do and which projects they can work on.
Yes. Activity and audit-related records help management review important user and system actions.
Yes. Approval workflows can be used for sensitive business actions such as discounts, adjustments, refunds, procurement, policy overrides and other configured processes.
The centralized policy engine is designed to maintain policies, obligations, charges, waivers, locks, overrides and decision history in one governance layer.
Yes. Documents can remain linked to relevant customer, sale, land, contract, approval or service records rather than being stored as unrelated files.

Implementation, Hosting & Support

Implementation normally includes requirement mapping, project configuration, user and permission setup, workflow configuration, agreed data preparation or migration assistance, training and go-live support.
Existing data can be reviewed for migration or structured import according to the agreed scope, data quality and source format.
User onboarding and training are part of the implementation process for the departments and workflows included in the agreed deployment.
PropLink is offered as a managed hosted service, so the application environment, platform maintenance and normal technical upkeep are managed as part of the service.
The PropLink commercial model is a managed service rather than a perpetual software-ownership license.
The standard PropLink offering is managed and hosted rather than a self-hosted or on-premise deployment.
Third-party services such as messaging providers or external platforms may have their own commercial charges unless they are specifically included in the signed commercial scope.
Yes. New requirements outside the agreed platform scope can be reviewed and estimated separately when a client needs project-specific functionality or integrations.