WhatsApp Integration
Customer communication connected to the actual ERP record.
Use company WhatsApp accounts for conversations, approved templates, campaigns and system-triggered communication across CRM, recovery and customer-service workflows.
Company accountsInbox & templatesCRM & recovery context
FAQ
Frequently asked questions
Answers to common questions about this PropLink workflow.
The Communication module is designed for WhatsApp, email and SMS workflows through configured provider accounts and common messaging controls.
Yes. Communication accounts can distinguish company-controlled accounts from user-scoped accounts, helping automated and manual messaging stay controlled.
System messaging can connect configured events and subscriptions to approved communication accounts and templates.
Yes. Recent inbound and outbound communication can be surfaced in the communication workspace when provider integrations are connected.
Yes, where a configured company account and approved workflow are available, recovery actions can use the same communication platform.
The communication architecture is designed to provide common routing, template, campaign and event concepts across supported channels.